Privacy Policy
Arrow Digital Marketing Agency is committed to protecting and respecting your privacy. Here, we explain what personal information we may hold about you, and how we might use that information. By using our website, you are agreeing to the terms of this privacy notice, and to the terms and conditions of use of this website. If you have any questions about this policy, please email info@arrowdigitalmarketingagency.com.
Please note that where our website contains links to third party websites, we are not responsible for the privacy policies of other organisations and websites and this policy applies solely to any personal information collected on arrowdigitalmarketingagency.com.
For the purpose of data protection legislation, including the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the UK Privacy and Electronic Communications Regulations 2003 (PECR), and other applicable legislation, the controller is: Arrow Digital Marketing Agency Ltd of Longford House, 19 Mount Ephraim Rd, Tunbridge Wells TN1 1EN.
What information do we collect?
Personal information is any information that can be used to identify a living individual such as a name, contact details, and personal social media links. Any personal information that you provide us with is stored securely. We may collect this personal information when you contact us, fill in the Calendly meeting request form, or otherwise give us personal information.
How do we use this information?
We use your personal information to provide you with the information you ask for. We may also use your information in our legitimate interest to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, including notifying you about changes to our service. We will also use your personal information to ensure that content from our site is presented in the most effective manner for you and for your computer and to carry out our obligations arising from any contracts entered into between you and us. In addition, we may handle any non-sensitive personal data for our legitimate purposes. We will not sell your details to any third parties or use your data in any other way than those listed above.
Lawful basis for processing personal data
To the extent you provide us with personal data, we are processing your personal data under the following lawful basis: Consent: by clicking the opt-in (ACCEPT) button on the cookie banner you consent to permit us to process your personal data for the purposes set forth in the Cookie Notice. Our legitimate interest to communicate with clients in the normal course of business, including B2B marketing and communications. The consequences for you if we are unable to process this data would be: We would not be able to contact your or respond to your requests or potentially enter into a contract with you or provide any services to you.
Retention
If you enter into a contractual arrangement or complete a financial transaction with us, we may retain information for up to 7 years post termination of contract to meet our legal obligations (for example under the Finances Act 2008). Should you use our contact form, and we do not enter into a contractual relationship the data will be retained for 3 years.
How we use cookies
A cookie is a small text file passed to your computer, mobile phone or other device, through your web browser, so that the website remembers who you are when you return. Arrow Digital marketing uses Google Analytics, Facebook Custom Audience and Facebook Connect to identify unique users of the website and give us a better idea of how and when people are accessing the site. We transfer website analytics data to Google Inc and Facebook in the USA where your rights and freedoms are protected by the EU-US Privacy Shield Treaty.
More information about the data practices of Google Analytics and Facebook are available here:
https://support.google.com/analytics/answer/6004245?hl=en
https://en-gb.facebook.com/policies/cookies/
Information collected
Through the use of cookies, we may collect information about you such as: Unique IDs such as IP address and device IDs.Site-viewing activity, such as pages visited, videos watched, duration of sessions and search terms. Browser and operating systemGeolocation data. This information allows us to improve the website and to keep it relevant to our users’ needs. Personal information for this purpose is stored for up to 26 months.
If you do not wish to have cookies stored on your computer, you can easily change your web browser’s settings to refuse cookies. Information about deleting or controlling cookies is available on the Information Commissioner’s Office website.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. www.aboutcookies.org.uk provides a guide to the law in this area and information about different types of cookies.
Accessing your data and your rights
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
➤ Right to be informed about the collection and use of your personal data
➤ Right to access your personal data
➤ Right to have any inaccurate personal data corrected
➤ Right to have your personal data erased
➤ Right to restrict use of your personal data
➤ Right to personal data portability
➤ Right to object to the processing of your personal data
If you wish to exercise any of these rights under the GDPR, please email us at info@arrowdigitalmarketingagency.com or write to us at the address above with such request. We will respond to any requests without undue delay and no later than one-month after receipt of your request.
If you wish to make a complaint about how we have handled your personal data, please email: info@arrowdigitalmarketingagency.com and we will investigate the matter.
If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you can contact the UK’s Information Commissioner’s Office.